- We want our customers be happy when they receive their parcel but if for any reason this is not the case you have 14 days to return the goods.
- We must be contacted in order to explain the reason for return prior to the return being made.
- Please contact us prior to returning products in order to obtain the returns address.
The Stroud Yoga Space address should not be used for returns as they may not be delivered.
- The postage costs and handling of the return is your responsibility.
- Please ensure that you use a trackable service and obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. You may be able to claim compensation through your chosen return service if you have proof of postage.
- Returns can only be refunded to the person who originally placed and paid for the order, and the refund can only be processed back to the same payment method.
- Refunds can take up to 14 days to be processed after receipt of the return. Shipping costs will not be refunded.
- Refunds will be processed upon receipt of the returned goods and once they have been checked
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
- We are not able to offer an exchange service on unwanted goods.
- The quickest and easiest way for you to get exactly what you want in a different colour or item is to simply return the unwanted item and order another.
Contact us at email@example.com for questions related to refunds and returns.